24 / 7 NOC Active
Abu Dhabi · Managed IT Services
IT MSPs & MSSPs
Trusted in the UAE
NetSys IT Infrastructure delivers fully managed IT and security services – from proactive infrastructure monitoring to 24/7 threat response – purpose-built for UAE businesses in Abu Dhabi and Sharjah.
Managed Security (MSSP)
IT Infrastructure (MSP)
Fixed Monthly AED
99.9%
Uptime SLA
30+
Yrs UAE Exp.
4 hr
Onsite SLA
50+
Managed Clients
24 / 7
NOC & SOC Coverage
Zero
Major Breaches (2024–)
AED
Fixed Monthly Pricing
02
What we do
One partner for every layer of your IT and security stack
As both a Managed Service Provider (MSP) and a Managed Security Service Provider (MSSP), NetSys IT Infrastructure gives UAE organisations a single accountable team for infrastructure management, helpdesk support, cloud operations, and cybersecurity – under one transparent monthly agreement.
Our engineers are based in Abu Dhabi and Sharjah, providing rapid on-site response that remote-only vendors simply cannot match. All contracts are denominated in AED with no hidden charges.
“Proactive monitoring, not reactive panic – our NOC watches your network around the clock so your team never has to.”
From endpoint patching to firewall policy management, we absorb the operational overhead so your in-house staff can focus on strategic priorities rather than day-to-day IT firefighting.
Core capabilities
Built to handle everything IT throws at UAE businesses
Remote Monitoring & Management (RMM)
Continuous visibility across servers, endpoints, and network devices – alerts resolved before they escalate.
Security Operations (SOC-as-a-Service)
24/7 threat detection, SIEM correlation, and incident response with certified security analysts.
IT Helpdesk (L1 – L3 Support)
Tiered support from first-call resolution to complex escalation – bilingual (English & Arabic) team available.
Cloud Management (Azure & AWS)
Migration planning, cost optimisation, and ongoing operations for hybrid and multi-cloud UAE workloads.
Service tiers
Managed IT packages sized for UAE organisations
All plans include on-site Abu Dhabi & Sharjah response, AED-denominated billing, and a dedicated account manager.
MSP Essentials
IT Foundation
Core managed IT for SMEs – monitoring, patching, and helpdesk under one monthly AED fee.
- RMM: 24/7 server & endpoint monitoring
- Automated patch management
- L1 & L2 helpdesk (business hours)
- Monthly reporting dashboard
- Backup monitoring & alerts
- 4-hour on-site SLA
MSP + MSSP
IT + Security
Full-stack management combining proactive IT operations with 24/7 security monitoring – the most popular choice.
- Everything in IT Foundation
- SOC-as-a-Service: 24/7 SIEM & threat detection
- Endpoint Detection & Response (EDR)
- Firewall & network security management
- L1–L3 helpdesk 24/7
- Quarterly vulnerability assessments
- 2-hour on-site SLA
Enterprise MSSP
Fully Managed Enterprise
End-to-end IT governance, cloud, and security for mid-size and enterprise UAE organisations.
- Everything in IT + Security
- vCISO advisory service
- Cloud migration & operations (Azure / AWS)
- Compliance management (ISO 27001, NCA ECC)
- Dedicated account team
- 1-hour critical incident SLA
What’s covered
Every managed contract includes these core services
Delivered by certified engineers based in Abu Dhabi and Sharjah.
Network Monitoring
Real-time monitoring of switches, routers, and WAN links with automated alerting and NOC escalation.
Server & Infrastructure Management
Windows Server, VMware/Hyper-V, and physical hardware management including updates and health checks.
Endpoint Security
EDR deployment, antivirus management, and device compliance enforcement across all user endpoints.
Cloud Operations
Microsoft 365, Azure, and AWS operations including licencing, backups, and cost optimisation.
On-Site Engineer Visits
Guaranteed on-site SLA response from Abu Dhabi and Sharjah-based engineers – no outsourcing to third parties.
Monthly Reporting
Detailed uptime, incident, and security posture reports delivered monthly to your IT manager or board.
Why NetSys IT
Six reasons UAE businesses choose us over generic MSPs
We are not a helpdesk reseller. We own the infrastructure, the engineers, and the accountability.
01
UAE-Local Engineers, Always
Our team is permanently based in Abu Dhabi and Sharjah – not dispatched from an offshore call centre. Onsite within hours, not days.
02
MSP + MSSP Under One Roof
No need to juggle two vendors – your managed IT provider and your security operations team are the same people with shared context.
03
Transparent AED Pricing
Fixed monthly AED contracts with no currency risk, no surprise billing, and no per-ticket charges. Budget with certainty.
04
Contractual SLA Guarantees
Every engagement includes a written SLA covering uptime, incident response times, and escalation paths – enforceable and measurable.
05
Multi-Cloud Native
Certified Microsoft and AWS partners managing hybrid cloud environments with UAE data-residency compliance built in.
06
30+ Years of UAE Market Experience
Backed by three decades of IT delivery experience in the UAE market, serving enterprise and government clients across multiple sectors.
Technology partners
Authorized by the vendors that power UAE enterprise IT
Microsoft M365 & Azure
Amazon Web Services
HPE – Hewlett Packard Enterprise
Dell Technologies
Fortinet
Lenovo
Vertiv
APC by Schneider Electric
Synology
Veeam
CodeTwo
KnowBe4
Common questions
Frequently asked questions about MSP & MSSP services in the UAE
Not sure which model fits your organisation? These answers should help.
What is the difference between an MSP and an MSSP?
An MSP (Managed Service Provider) manages your day-to-day IT operations – servers, endpoints, cloud, and helpdesk. An MSSP (Managed Security Service Provider) focuses specifically on cybersecurity monitoring, threat detection, and incident response. NetSys IT Infrastructure delivers both services, giving you a single team responsible for IT performance and security posture.
Do you provide on-site support in Abu Dhabi and Sharjah?
Yes. Our engineers are permanently based in Abu Dhabi and Sharjah, not dispatched from remote hubs. Depending on your service tier, on-site SLAs range from 1 hour (enterprise critical) to 4 hours (standard), and all visits are included in your monthly AED contract at no additional charge.
Can NetSys IT take over from our existing IT team or vendor?
Yes. We handle IT transitions regularly, including takeovers from in-house IT teams and replacements for previous MSP contracts. Our onboarding process includes a full infrastructure audit, documentation handover, and a parallel-run period so there is zero disruption to your operations during the switch.
How is pricing structured for managed IT services in the UAE?
All contracts are fixed monthly fees denominated in AED – no per-ticket charges, no currency conversion surprises. Pricing is scoped to the number of managed devices, users, and service level required. We provide a written proposal after a no-cost infrastructure assessment, so you have full transparency before signing.
Which cybersecurity frameworks do you align to for UAE compliance?
Our MSSP practice aligns to UAE National Cybersecurity Authority (NCA) Essential Cybersecurity Controls (ECC), ISO/IEC 27001, and NIST CSF. For regulated sectors we also support CBUAE, ADGM, and sector-specific frameworks. Compliance gap assessments are available as part of our Enterprise MSSP tier.
Do you support Microsoft 365 and Azure environments?
Yes. We are a Microsoft partner managing Microsoft 365 licencing, Exchange Online, Teams, SharePoint, and Azure infrastructure for clients across the UAE. Our managed M365 service includes security hardening, conditional access policies, Defender configuration, and monthly licence reconciliation to prevent overspend.
What is your response time for a critical IT outage?
Critical incidents (P1 – full outage or major security breach) receive immediate remote triage within 15 minutes and on-site dispatch within 1–4 hours depending on your SLA tier. Our NOC operates 24/7/365 and critical alerts bypass queuing entirely, going straight to an on-call senior engineer.
How long does onboarding take for a new managed IT contract?
Standard onboarding takes 10–15 business days from contract signing. This covers infrastructure discovery, RMM agent deployment, documentation, helpdesk channel setup, and initial security baseline. For larger environments or complex migrations, we agree a phased plan upfront so critical systems are covered from day one.
Get a free IT assessment for your UAE business
No commitment · AED pricing · Abu Dhabi & Sharjah engineers · Response within 24 hours